Frequently Asked Questions
What services do you offer?
We provide repair, replacement, installation, and maintenance plumbing services. We can work on commercial and residential houses. Our team of professional plumbers can also work with all sorts of plumbing systems in bathrooms, kitchens, heaters, air conditioning, and even air purifiers. In addition, we provide full home plumbing installation services.
What are your credentials as a plumbing company?
We have been in the business for many years now and we have been continuously receiving positive feedback from our previous customers. We utilize the right tools and machinery for our services, and all of our plumbing personnel are well-trained and armed with years of experience.
Do you guarantee customer satisfaction?
With the best team and the best resources, yes, we do. We provide our services with precision and efficiency. Customer satisfaction is our primary target. The level of our expertise has been developed through years of experience and adaptation to modern technologies.
Can you accommodate scheduled and emergency requests simultaneously?
Absolutely. We have the manpower, apparatus, and means of transportation. We can accommodate over 30 to 40 customers daily and our QRT (quick response team) is always at the ready for emergency requests. a As such, there’s no need to worry about our team being fully occupied.
Do your company and team have licenses?
Yes, we do. We have the required business permits and other necessary documents to operate in Texas. All of our personnel are also licensed and have attended all the mandatory seminars. We have been in business for many years, and we are one of the best in Texas.
Does your company offer regular inspections or maintenance services?
Yes, we do. We notify our customers if they are in need of plumbing maintenance services. This way, they can focus on other matters and leave their plumbing problems to us. This is one of the reasons why people trust our business.
Do you sell plumbing parts and fittings?
No, we don’t. We only have supplies for our services, mainly for replacements and installation. We use the best brands of parts manufactured by the best factories in the industry. We also allow our customers to have the freedom to purchase the brands they want and handle the replacement or installation they want made.
Do you have fixed price rates for your services?
We don’t operate with fixed price rates because our services vary from each other in terms of the manpower needed; the resources utilized; and the service duration. We do, however, provide certain packages for installation and maintenance services. Our prices rates are very affordable so there’s no need to worry.
What are the payment policies?
We calculate the full amount of the service bill and require our customers to provide a deposit payment, which is 25% of the total amount. For their convenience, we allow quarterly and monthly payments. We also accept full payment beforehand. Every dollar you pay will be worth it.
Do you offer warranties and refunds?
Yes, we do. This assures you of the financial security of our services. The duration of the warranty varies according to the services you commissioned us for. Our refund policy covers damages and poor performance on our part.